UK orders are generally dispatched with Royal Mail 48 service , orders over £30 are sent with DPD Next Day Service. Most orders are delivered within 3 to 5 working days, On rare occasions there could be delays due to unforeseen reasons by Royal Mail which allow 14 day’s time period for delivery before they investigate any missing parcels. In such scenario please allow the 14 day’s time period to lapse before getting in touch with us. We would then look into the query and compensate by means of resending the product or refund.
Europe and worldwide orders take between 7 to 10 working days to deliver however on rare cases there can be delays up to 21 working days due to unforeseen reasons or due to Customs in destined country. Please allow the 20 working days to pass before getting in touch with us regarding non received orders, We would then contact Postal Services and arrange a replacement order to be sent or Refund.
Delivery Rates & Services for UK Customers:
Royal Mail 48 standard – FREE – 3-5 working days on orders over £25
Royal Mail 48 standard – £1.99 – 3-5 working days
DPD Tracked Next Day – £4.99 – Next working day
– All orders are tracked, insured and have a guaranteed delivery day.- Your order will be delivered on the following working day.
– Orders must be received by 10 am on Monday – Thursday to receive next day delivery.
– If next day delivery was requested on a Friday, on weekend, on an English Bank Holiday or after 10 am on a regular day the order will be dispatched by next day delivery on the next available working day.
– Your tracking number is available to you with other tracking details.
– You must be available at the delivery address to sign for the parcel at delivery. In your absence a card would be left for you to produce at the local sorting office in order to collect your order.
– Allow eight working days space from dispatch before forwarding us a complaint on loss item.
Delivery Rates & Services for EU and Worldwide Customers:
International Standard – £2.99 – 7-10 working days
International Tracked & Signed – £7.99 – 5-10 working days
Orders delivered through Royal Mail can be tracked here: https://www.royalmail.com/track-your-item
Orders delivered through DPD can be tracked here: http://www.dpd.co.uk/content/how-can-we-help/index.jsp
– According to the regulations of Royal Mail and their International Partners Cosmetics Boutique cannot dispatch orders exceeding 2 kg in weight. In such cases orders over 2kg would usually be dispatched in 2 separate parcels. Tracking information on internationally couriered items could be found on: https://www.royalmail.com/track-your-item
Allow a time period of 20 working days from dispatch date before contacting us regarding none received items.
– Due to the regulations imposed by Civil Aviation Authority, Any items such nail polish, Aeorosol , Perfumery cannot be sent outside UK due to the fact they classed as highly dangerous goods and flammable.
– Customers are advised to check with the local post office or local sorting office if you have not received your ordered item or a notification card within two weeks since handling errors are known to have occurred in the past.
If you have any questions about Shipping & Order
Please Contact us at [email protected]