UK orders are generally dispatched with Royal Mail 48 service, orders over £30 are sent with DPD Next Day Service. Royal Mail orders are delivered within 3 to 5 working days, On rare occasions there could be delays due to unforeseen reasons by Royal Mail which allow 14 day's time period for delivery before they investigate any missing parcels. In such scenario please allow the 14 day's time period to lapse before getting in touch with us. We would then look into the query and compensate by means of resending the product or refund.
Europe and worldwide orders take between 7 to 10 working days to deliver however on rare cases there can be delays up to 21 working days due to unforeseen reasons or due to Customs in destined country. Please allow the 20 working days to pass before getting in touch with us regarding non received orders, We would then contact Postal Services and arrange a replacement order to be sent or Refund.
Delivery Rates & Services for UK Customers:
Royal Mail 48 standard – FREE – 3-5 working days on orders over £25
Royal Mail 48 standard – £1.99 – 3-5 working days
DPD Tracked Next Day – £4.99 – Next working day
- All orders are tracked, insured and have a guaranteed delivery day.- Your order will be delivered on the following working day.
- Orders must be received by 10 am on Monday - Thursday to receive next day delivery.
- If next day delivery was requested on a Friday, on weekend, on an English Bank Holiday or after 10 am on a regular day the order will be dispatched by next day delivery on the next available working day.
- Your tracking number is available to you with other tracking details.
- You must be available at the delivery address to sign for the parcel at delivery. In your absence a card would be left for you to produce at the local sorting office in order to collect your order.
- Allow eight working days space from dispatch before forwarding us a complaint on loss item.
Delivery Rates & Services for EU and Worldwide Customers:
International Standard - £2.99 - 7-10 working days
International Tracked & Signed - £7.99 - 5-10 working days
Orders delivered through Royal Mail can be tracked here: https://www.royalmail.com/track-your-item
Orders delivered through DPD can be tracked here: http://www.dpd.co.uk/content/how-can-we-help/index.jsp
- According to the regulations of Royal Mail and their International Partners The Cosmetics Shop cannot dispatch orders exceeding 2 kg in weight. In such cases orders over 2kg would usually be dispatched in 2 separate parcels. Tracking information on internationally couriered items could be found on: https://www.royalmail.com/track-your-item
Allow a time period of 20 working days from dispatch date before contacting us regarding none received items.
- Due to the regulations imposed by Civil Aviation Authority, Any items such nail polish, Aeorosol , Perfumery cannot be sent outside UK due to the fact they classed as highly dangerous goods and flammable.
- Customers are advised to check with the local post office or local sorting office if you have not received your ordered item or a notification card within two weeks since handling errors are known to have occurred in the past.
If you have any questions about Shipping & Order
Please Contact us at [email protected]
Our Registered Office:
2 Brighton Range
Thanks for shopping at Cosmetics Boutique. We hope you love your purchase, but we understand that some things just do not work out as planned. If for any reason you are not completely satisfied with an item, you may return it to us for a refund. Below, we laid out the terms that apply to returning an item purchased from us and refunding it as clear as possible to make the process as easy as possible for the customer.
If you would like to exchange any of the items you purchased from us for the same item or a different item that has higher value, please contact us within 30 days from receipt of the goods as this is covered under the 30-Day Money Back Guarantee. You can contact us by emailing us at [email protected] to request a return authorization. Our returns team will respond to your request as soon as possible and arrange return of the goods. You can then make an additional payment for the exchange if there is an extra amount to pay. In the event of a general exchange, it is your responsibility to ensure goods arrive with us safely and in brand new, unused condition. Goods are to be returned at your expense.
RETURN PROCESS & SHIPPING
If you wish to return an item, you must contact us at [email protected] within 30 days of the day you purchased the item you want to return in order to receive a return authorization from us or else we won’t be able to accept the return or issue a refund. Once we receive the item, we will initiate a refund to your credit card (or original method of payment) or alternatively, we can issue it back in your account’s wallet. Unfortunately, we cannot accept returns made more than 30 days after the original order date.
Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition, they were received in or else you may not be eligible for refund. We cannot be held responsible for items damaged or lost in return shipment; therefore, we recommend an insured and trackable mail service or we could also pay for the return and deduct it from the final refund. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
Please allow 1-2 weeks for your return to be processed from the day you have sent the item back to us.
To make a return, email us at [email protected] to request a return authorisation. Please include the order number and item(s) you wish to return and if possible, a feedback as to why you would like to return the item.
DEFECTS & REPLACEMENT
We try our best to ensure that every item sent from our facility is checked thoroughly and is in the highest quality and is free from any defect. However, human errors can occur while packing and preparing the items. Though, we try to ensure that doesn’t happen, in the unlikely event that there is a defect with the item when you receive it, you may return it to us within 30 days of receipt of the goods. Please contact us by emailing us at [email protected]. Our returns team will respond to your query promptly to arrange a return. Once we receive it and confirm the defect, we will be able to issue you a refund or alternatively, you can exchange it for the same item or a different item. Do note the shipping and its costs are the responsibilities of the customer and till we receive the items, we will not be able to process it.
If for whatever reason you are unhappy with your purchase and would like a full refund, you can do so by contacting us at [email protected]. You must notify us within 30 days of receipt of the goods as any item purchased from us will be covered under the 30-Day Money Back Guarantee. Our returns team will respond to your enquiry as soon as possible to arrange a return. We will issue a full refund to the credit/debit card or PayPal account used for the original purchase of the item(s) or issue the refund into your account’s wallet.
If you have any questions about this Cookies Policy, the practices of this site, or your dealings with this site, please contact us at [email protected]
Our Registered Office:
2 Brighton Range